Services
A variety of services in the areas of planning, community and customer engagement, operations, and staff development are offered. We use a process to deliver exceptional services that starts with open and active listening to understand your needs and concerns and then we develop solutions through a collaborative dialogue.
Charrette-Based Master Planning Session
Functional and Themed-Inspired Site Planning and Design Consulting
Issue-Specific Team Collaboration
Organization’s Mission and Vision Statement Workshop
Public-Private Partnership Management
Customer Service and Satisfaction Review and Survey
Customer Service “Mystery Shopper” Evaluation
Economic Impact Analysis
Issue-Specific Focus Group
Conducts Marketing Research
Public-Private Partnership Workshop
Audit Facilities and Programs for ADA Compliance
Writes and Reviews Emergency Action Plan
Operational Effectiveness “Mystery Shopper” Evaluations
Evaluates and Writes Policy Statements
Process Improvement - Collaboration with Staff Workshops and Consulting
Volunteer and Non-profit Management Evaluation and Training
Customer Service Excellence Workshop
Leadership, Managers, and Supervisor Training
Motivational Speaking and Communications Workshop
One-on-One and Team Coaching and Mentoring
Training Audits and Evaluation
Volunteer Management Training